1. Do I have to register for placing an order?
No. You may choose to proceed to Checkout without creating an account. But by choosing this option none of your user information will be kept in our records, and you will not be able to review your order status, nor keep track of your previous orders.
2. Why do I need to provide my e-mail address and phone number?
3. Do you accept orders from places outside of the US?
Yes. We accept orders internationally.
4. What Is My Billing Address?
Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.
5. How can I know if my order got through?
After you place your order, you will receive order confirmation in your emails. If you are a registered customer, you can also login then you can see your orders.
6. I just received a delivery in the mail, but it only contains part of my order. How about others?
Your orders may be sent out from different warehouses and will arrive separately.
7. When will my order arrive?
With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days after it leaves the warehouse. Any case of delay, we will email or call you.
8. I live locally - can I pick up my purchase from your Cambridge location?
Our company is located at Cambridge, but most of our warehouses are not in Cambridge. We always encourage our customers to place orders online. If you definitely need to pick up locally, please contact us first to inquire about inventory status in our Cambridge warehouse. An advanced appointment may be needed for local pick up.
9. Do you accept purchase order?
Shipping & Return:
Yes, we accept purchase order.
You can fax us the items you want to purchase along with detailed personal information as billing address & shipping address, phone number, email address and other inquiries. We will place the order for you after everything is confirmed.
Fax # 267-295-2528
10. What carrier do you use for shipping and what services are available?
48 states: usually we use UPS/ FedEX Ground to ship all orders within 48 states . But if you only have a PO box address, then we could ship your order by USPS. If any expedite shipping method you would like to use, please wrote it in the comments and we'll contact you about the extra shipping charges.
APO/FPO: All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.
HI/AK/PR: All orders addressed to HI/AK/PR would be shipped via a USPS method. But if you request other shipping methods, like UPS/FedEX Ground, 2nd day air, please contact us first for the shipping cost.
We use postal services (including Global Express Mail), DHL, UPS and FedEx for international shipments. Almost all international shipments will require insurance.
If you want an expedited shipping, feel free to let us know.
Please view our complete shipping & return policy.
11. How much does it cost to ship my order?
Shipping is calculated from the UPS shipping tables using a combination of weight, shipping box dimension, and delivery destination. You can see your estimate shipping costs by clicking "Add to Cart" and then entering your country and state.
12. can I get free shipping?
If you order more than $75 of products (excluding applicable sales tax) from Free Shipping Catalog being sent to the 48 contiguous states, you are sure to get free shipping.
Please see the Terms and Conditions:
1. No cumulative consumption, One-off purchase.
2. Only products in this Free Shipping Catalog qualify.
3. Only standard shipping in the 48 contiguous states with a single address qualifies.
4. Free Shipping products cannot be combined with any other offers, discounts or coupons.
5. Orders containing a combination of eligible and non-eligible items will be charged shipping for only the non-eligible items.
6. All orders will be shipped by economy or standard shipping unless, the order is not eligible for economy or standard shipping (e.g., orders exceed economy or standard shipping weight restrictions). If your FREE SHIPPING ORDER is split into multiple packages, we will NOT charge you additional shipping.
13. Expedite shipment?
You can put your request in customer comments when you place order on line. Our customer representatives will contact you with the exactly expedite shipping fee. You can also contact us or Live Help! after you get the order# (we can better serve you by your order# since we have all your info in our system).
14. Do you ship international?
Yes, feel free to place order online or contact us for shipping quotation.
15. Customs Duties, Taxes, and Permits?
Almost all shipments of merchandise are subject to import taxes. Many types of merchandise are subject to Customs Duty as well. Some countries require an "import license" or permit for all imported goods. Your Post Office should be able to tell you what fees and charges will be applicable when items arrive your delivery address. Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.
16. how to return?
Most items can be returned within 14 days of receipt for a refund of the purchase price, minus the shipping and handling cost .
All customers need to contact us first to obtain a return authorization.
For detail information, Please view our complete return policy.
17. how can i get credit--by cc, paypal?
Usually we credit your original method of payment
If you pay the order by credit card, we can credit back to your credit card. If you pay by paypal, we can credit back to your paypal account within 60 days from the day you made payment. Longer than 60 days, the paypal payment will become unoperated. We will either confirm your paypal account email to send paypal money to you or request a mailing address send a check to you.
It may take a few days for the amount to reflect on your credit card or paypal account, since our accounting department will need time to do the paper work and the transaction takes time too.
18. What is payment method?
On-line orders can be placed using credit cards: Amex card, Master card, Visa card, Discover card and Paypal. You can also send us a check or money order, cash order by mailing address: ATAFA, 101 First Street, Cambridge, MA 02141.
Or wire transfer.For bank info, please contact us.
19. Why there's a handling fee in my order?
For some items, usually small items, you will see a handling fee reminder in the item description. The rate of handling fee will be different for different item. It is charged because your order doesn't meet the minimum order total for that specific item. We will have to pass it through since we actually have small margin out of this kind of item.
20. My order total meets the minimum order, why there's still a surcharge?
Pls note that the handling fee is charged for specific item, if the amount of the specific item does not meet the minimum order amount the handling fee will be collected.
21. I received an email from my bank right after I placed my order. Does it mean you have charged my card?
We will never charge your card until the order has been shipped out. That email indicates that we have obtained authorizations to charge your card. It does not mean that the card has been charged.
22. Can I get a copy of the invoice for my online order?
Yes. You can request a copy of your invoice by contact us.
Please write from the email address you use to register with us. This is necessary as an account identification for security purposes.
23. How is the amount of tax determined?
Tax is charged for orders shipped to U.S. states, protectorates and territories where sales taxes are applicable. Items sent to APO / FPO military addresses are not subject to taxes.
The amount of tax charged is based on current tax rates. Tax will be refunded for returned items.
Before placing order, you can check the tax you have to be charged. Add the items to your cart--check out--select your state--update, then you can see the tax rate.
24. Will online orders initially show tax?
When you place an online order, it will initially show the tax charged, based on the shipping destination. When we have received and approved your tax exemption request, we can apply a tax credit to your order. However, each order must be credited manually for the tax amount. So to receive the credit, exempt organizations must notify us and fax your tax exemption to 267-295-2528.
25. What can retailer purchase tax exempt?
State law exempts items that are resold in the normal course of business. Items not normally resold in your business but purchased by special request may be taxed by our Web site. For these items, you may contact your state's Department of Revenue to request a refund of tax paid. Items or supplies used to run your business are taxable.
State and local tax rates are subject to change at any time
26. How do I submit my exemption information?
Please fax your completed documents to Exemptions at 267-295-2528.
One of our tax specialists will review your exemption information. You will be notified by email once your tax exempt request has been approved. If your request is denied, we will provide the reasons and may request additional information.
27. Once tax is credited, how can I get an updated invoice?
You may contact us, we will send you the updated invoice per your request.
28. Do you offer wholesale pricing for distributors or retail establishments?
Yes. We offer competitive wholesale pricings to our resellers and do dropship internationally. More details, Please click here to check our reseller program.
29. Can you blind drop ship?
Yes, we blind drop ship all orders. There are no minimums, order as little or as much as you need. We have many clients who successfully use our drop ship program for all of their orders.
30. I have a store and would like to buy inventory. Can I buy in bulk?
Yes. We can furnish products in whatever quantity you may need from 1 unit up to 1,000 units or more. You must be a ATAFA authorized dealer to receive wholesale pricing.
31. If I buy in bulk, can I receive a volume discount?
We offer deep discounts on all products when ordered in large quantity. Volume discount rates depend on the products, and quantity ordered.
Please contact us to get your discount.
32.Do you customize products?
Yes, a part of our products can be personalized, depends on the product character, quantity, personalized method.
Please contact us if you have any request regarding a custom order.
33. How can I contact you?
Please click here to contact us.